At UnityThreads LLC, we want you to love your purchase. If you’re not completely satisfied with your order, we offer hassle-free returns or exchanges within 30 days of receiving your merchandise.

To initiate a return or exchange, please contact our customer support team at support@unitythreadsboutique.com with your order number and the reason for the return or exchange. Our team will guide you through the process.

To be eligible for a return or exchange, the merchandise must be in new, unworn, and unused condition with all original tags and packaging intact.

Customers are responsible for return shipping costs unless we made an error with your order (e.g., you received the wrong item or a damaged product). In such cases, we will cover the return shipping costs.

We strive to process returns and exchanges promptly. Once we receive your returned merchandise, please allow up to 7-10 business days for your return or exchange to be processed.

At UnityThreads LLC, we understand that circumstances may change, and you may occasionally need to cancel an order. We aim to provide a clear and fair order cancellation policy to address your needs while maintaining the integrity of our business operations. Please read the following order cancellation policy carefully:

Cancellation Window:
• You may request an order cancellation within 24 hours of placing your order. After this period, your order may have already entered the production process.
How to Request Cancellation:
• To request an order cancellation, please contact our Customer Support team as soon as possible. You can reach us via support@unitythreadsboutique.com, providing your order number and the reason for cancellation.
Eligibility for Cancellation:
• Only orders within the 24-hour cancellation window are eligible for cancellation.
• Customized or personalized items that have already entered production cannot be canceled.
• If your order has already been shipped, it cannot be canceled but may be eligible for our return policy (if applicable).
Refund Process:
• If your order is eligible for cancellation and you have not been charged, we will cancel your order without any charges.
• If your order is eligible for cancellation and you have already been charged, we will process a refund to your original payment method within a reasonable timeframe.
Cancellation Fees:
• UnityThreads LLC reserves the right to charge a cancellation fee if the order has already incurred production or processing costs. This fee will be deducted from the refund amount.
Custom Orders:
• Orders for custom or personalized items that have entered the production phase cannot be canceled or refunded.
Force Majeure:
• UnityThreads LLC shall not be liable for any failure or delay in performing its obligations due to causes beyond its control, including but not limited to acts of nature, government actions, strikes, labor disputes, and other unforeseeable events.
Changes to Policy:
• UnityThreads LLC may update or modify this order cancellation policy at its discretion. Any changes will be posted on our website, and the policy in effect at the time of your order will apply.

By placing an order with UnityThreads LLC, you agree to adhere to this order cancellation policy. If you have any questions or concerns regarding cancellations or your order, please don’t hesitate to reach out to our Customer Support team at support@unitythreadsboutique.com for assistance. We are here to help and provide you with the best shopping experience possible.

To ensure the longevity and vibrant colors of your UnityThreads LLC apparel, we recommend following these care instructions:

• Machine Wash: Turn your garments inside out before washing them in cold water on a gentle cycle.
• Use Mild Detergent: Use a mild detergent to preserve the integrity of the fabric and print.
• Avoid Bleach: Do not use bleach or harsh chemicals, as they can damage the fabric and graphics.
• Tumble Dry Low: To prevent shrinkage and maintain the quality of your prints, tumble dry your garments on low heat or, if possible, air dry them.
• Iron Inside Out: If ironing is necessary, iron the garments inside out on a low setting to protect the design.
• Avoid Direct Sunlight: To prevent fading, avoid prolonged exposure to direct sunlight.

• We do not recommend dry cleaning our garments, as the chemicals used in the dry-cleaning process can be harsh on the fabric and prints.
What should I do if I have additional questions or need assistance?

• If you have any further questions or need assistance with your order, please don’t hesitate to reach out to our customer support team at support@unitythreadsboutique.com. We’re here to help!