Cancelation Policy

UnityThreads LLC Order Cancellation Policy

At UnityThreads LLC, we understand that circumstances may change, and you may occasionally need to cancel an order. We aim to provide a clear and fair order cancellation policy to address your needs while maintaining the integrity of our business operations. Please read the following order cancellation policy carefully:

Cancellation Window:
You may request an order cancellation within 24 hours of placing your order. After this period, your order may have already entered the production process.
How to Request Cancellation:
To request an order cancellation, please contact our Customer Support team as soon as possible. You can reach us via support@unitythreadsboutique.com, providing your order number and the reason for cancellation.
Eligibility for Cancellation:
Only orders within the 24-hour cancellation window are eligible for cancellation.
Customized or personalized items that have already entered production cannot be canceled.
If your order has already been shipped, it cannot be canceled but may be eligible for our return policy (if applicable).
Refund Process:
If your order is eligible for cancellation and you have not been charged, we will cancel your order without any charges.
If your order is eligible for cancellation and you have already been charged, we will process a refund to your original payment method within a reasonable timeframe.
Cancellation Fees:
UnityThreads LLC reserves the right to charge a cancellation fee if the order has already incurred production or processing costs. This fee will be deducted from the refund amount.
Custom Orders:
Orders for custom or personalized items that have entered the production phase cannot be canceled or refunded.
Force Majeure:
UnityThreads LLC shall not be liable for any failure or delay in performing its obligations due to causes beyond its control, including but not limited to acts of nature, government actions, strikes, labor disputes, and other unforeseeable events.
Changes to Policy:
UnityThreads LLC may update or modify this order cancellation policy at its discretion. Any changes will be posted on our website, and the policy in effect at the time of your order will apply.

By placing an order with UnityThreads LLC, you agree to adhere to this order cancellation policy. If you have any questions or concerns regarding cancellations or your order, please don’t hesitate to reach out to our Customer Support team for assistance. We are here to help and provide you with the best shopping experience possible.